Refund Policy

Overview

At Memon Mart, customer satisfaction is important to us. If you experience a problem with your order, please contact us as soon as possible so our team can review the issue.

Refund eligibility depends on the product type, condition, purchase method, and reason for the refund request.

Eligible Refunds

You may be eligible for a refund, replacement, or store credit in situations including:

• The item was damaged, spoiled, expired, or defective when purchased or delivered.
• You received an incorrect product.
• An item was missing from your online order.
• The product has a verified quality issue.
• Your order was cancelled before it was prepared or dispatched.

Non-Returnable Items

For food safety and hygiene reasons, certain products cannot normally be returned after purchase.

• Fresh meat, seafood, produce, dairy products and bakery items.
• Frozen or refrigerated products.
• Ready-to-eat and prepared food.
• Opened or partially used grocery products unless there is a confirmed quality issue.
• Products damaged because of improper storage or handling after purchase.
• Clearance or final-sale items unless they are defective.

Damaged, Spoiled or Incorrect Items

If your order contains a damaged, spoiled, expired, missing, or incorrect item, please contact Memon Mart as soon as possible.

Please provide your order number, product details, a description of the issue, and photographs when available.

After reviewing the issue, we may provide a replacement, store credit, or refund depending on the circumstances.

How Refunds Are Processed

Approved refunds are generally returned using the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may depend on your bank, credit card provider, or payment processor.

Need Help With a Refund?

If you have questions about a return, refund, replacement, or an issue with your order, please contact our team.